1. Introduction

At Iptvfusionzone, customer satisfaction is our priority. However, due to the nature of digital IPTV services, we have specific refund conditions to ensure fair use and transparency.

By purchasing our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

Refunds may only be issued under the following conditions:

a. Service Issues

• If the service is completely non-functional and our technical support team cannot resolve the issue within 48 hours of your initial report.

b. Duplicate Payments

• If you accidentally made multiple payments for the same service, we will refund the duplicate amount.

3. Non-Refundable Conditions

Refunds will not be provided in the following cases:

• Change of Mind: If you no longer wish to use the service after purchase.
• Device Compatibility: If your device is incompatible with our service (please verify compatibility before purchase).
• Improper Usage: Issues caused by improper configuration or use of the service.
• Third-Party Issues: Problems caused by third-party apps, hardware, or internet connections.
• Trial Period: If a free trial was offered, no refund is available for the purchased service.

4. Refund Process

If you believe you qualify for a refund, follow these steps:

1. Contact our support team at contact@iptvfusionzone.shop within 7 days of your purchase.
2. Provide your order ID, payment proof, and a detailed description of the issue.
3. Our team will investigate and respond within 3 business days.

Refunds, if approved, will be processed to your original payment method within 5-10 business days.

5. Cancellation Policy

You may cancel your subscription at any time. However, no refunds will be issued for unused portions of the subscription period.

6. Chargebacks and Disputes

If you initiate a chargeback without contacting us first to resolve the issue, we reserve the right to terminate your account and refuse future service.

7. Contact Us

If you have questions or need assistance regarding refunds, please contact us:

Email: contact@iptvfusionzone.shop